Empowering individuals…

NEW! - March 2010

Two NEW workshops for switchboard, front-office, clerical and administrative support staff working in hospitals, long-term care facilities, clinics and other community-based health care settings.

Customers Plus: Delivering Quality Customer Service in Health Care

     >>click here for flyer

Take Charge 101: Through the Art of Self Care, Communication and               Assertiveness

    >>click here for flyer

Note: the above workshops may be customized for workplaces interested in hosting a mixed group of health professionals/health care staff.

 

Using ‘off the shelf’ training programs and custom designed processes we provide the following solutions:

• persuasive presentations
• customer service skills
• facilitation skills
• leading effective meetings
• team concepts
• conflict resolution
• program planning
• building community partnerships
• volunteer development
• working through change

 

Tools we use to support individual learning and development include:

• Personality Dimensions®
• Thomas-Kilmann Conflict Mode Instrument
• VAK Learning Styles

 

We also deliver presentations and workshops for individuals involved in supporting healthy communities:

Topics include, but are not limited to:

• health promotion
• population health
• primary health care/primary care

Contact us to find out more or to schedule a meeting to discuss your needs.